The following returns policy only applies to items directly purchased through the www.fuglies.com.au website. Items purchased from a retail stockist or another website should be referred back to that stockist or website.
Faulty On Arrival
We will exchange or refund any items that are defective when received. The faulty item must be returned to us unworn and unused*, in its original packaging, with tags attached, and with a copy of your invoice.
Please email us within 10 days of shipping letting us know the nature of the fault, whether you would like a refund or a replacement, and quoting your invoice number.
12 Month Warranty
Our sunglasses have a 12 month warranty (from purchase date) against manufacturing defects or faults. Damage due to excessive wear and tear, impact, mis-use, alteration, or contact with chemicals is not covered by this warranty.
Please email us letting us know the nature of the fault, whether you would like a refund or a replacement, and quoting your invoice number, then return the item to us for a warranty assessment.
Non-Warranty Returns
We will happily exchange or refund any item purchased in error, that doesn't fit, or that you just don't like.
You will be responsible for the cost of getting the original item back to us and, if you choose to exchange, there will also be a $9.95 re-shipping charge payable before your exchange item is sent out. A $5.00 re-stocking fee (per item) will apply which will either be deducted from your refund, or added to your re-shipping charge.
The item must be returned to us unworn, unused and undamaged*, in its original packaging, with tags attached, and with a copy of your invoice. Worn, used or damaged items will not be accepted for exchange.
Please email us within 10 days of shipping letting us know that they will be coming back, whether you would like a refund or an exchange, and quoting your invoice number.
Terms & Conditions
Please note:
- In all cases the item must first be returned to us before a replacement or refund can be made.
- In all cases proof of purchase (from us) is required. Items purchased from a retail stockist, or from a website other than www.fuglies.com.au, should be referred back to that stockist or website.
- In the event of "Faulty On Arrival" and "Non-Warranty Returns", you must notify us within 10 days of shipping.
- *"unworn, unused and undamaged" means with no scratches, marks, blemishes, alterations, surface or structural damage or signs of wear on the item (unless such are the reason for the warranty return), all components and fittings untampered with and intact (unless such are the reason for the warranty return), in its original packaging, and with tags attached. Worn, used or damaged items will not be accepted for "Non-Warranty Returns" refunds or exchanges.
- Postage back to us at your expense in all cases.
- Please ensure that your returned item is packed appropriately to avoid damage in transit. Damage in transit due to insufficent packaging will be deemed to be damage caused by the purchaser.
- We will cover the cost of sending you a replacement item for warranty returns only. A $9.95 re-shipping charge will apply for "Non-Warranty Returns".
- If you exchange for a cheaper item, the difference will be refunded back to you. If you exchange for a more expensive item, the difference will be payable by you.
- The value of refunds and exchange credits will be limited to the original purchase price of the item/s returned, less a $5.00 (per item) re-stocking fee in the case of "Non-Warranty Returns".
- Refunds will only be credited back to the credit card, Paypal account or bank account that you used to make the original purchase.
Compliance
This returns and refund policy is in accordance with the Refund Policy Guidelines of the Queensland Office Of Fair Trading.
More Information
Please contact us for more information.
